Virgin media phone fault reporting

Sky Cinema movie downloads: Max two downloads per item of content. Time limits apply to viewing: Download expires 48 hours after you first start to watch it. Sky Cinema terms and conditions apply. Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. DVD included for movie purchases only. Purchases must be made on the website or set top box. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via set top box — Store is not available on other boxes.

View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only or while temporarily in EU. Box to box streaming: Powerline may be required to connect TiVo boxes to home network, subject to your household electrics supporting the required network speed. Movies On Demand: Virgin Movies On Demand are pay by title.

Once rented, content available for 48 hours. Sky Sports: All rights reserved. Content available to view depends on your TV package. TiVo box remains property of Virgin Media. Information about your TiVo use: We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. V6 and TiVo only. Not all services and apps are available via Search.

Search will only bookmark content available on TiVo platform. Box sets: Speeds refer to download speeds unless stated otherwise. External factors may impact speed. Our ultrafast speeds are Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance.

Acceptable use policy applies. See http: New F-Secure customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. Up to 5 devices. Netflix Streaming: Virgin Media leading ISP for past 12 months. Broadband Genie Home Broadband Survey - www.

Get help with your mobile | Virgin Media

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: Virgin Fibre customers: For setup: Mobile data connection required for Virgin Mobile customers. Experience varies by location and number of users.


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It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February Web Safe will automatically be set to on for customers joining Virgin Fibre after 16 May Users can change their settings at any time in My Virgin Media. Web Safe is not automatically set to on for customers joining before this date.

Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity. WiFi on the London Underground: Activation required.


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WiFi services available in station only. Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , Virgin Mobile numbers and numbers starting within the weekend all day Saturday and Sunday periods. Excludes indirect access, dial-up internet, , other non-geographic numbers, Personal Numbering, and Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute.

Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive numbers subject to limit of minutes or calls per rolling 30 day period. Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers starting within the weekend all day Saturday and Sunday periods.

Excludes indirect access, dial-up internet, other non-geographic numbers, Personal Numbering, and Paging charge-bands. Inclusive and numbers subject to a limit of minutes or calls per rolling 30 day period. Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers starting within the evening 7pm to 7am and weekend all day Saturday and Sunday periods.

Charges apply outside of inclusive minutes Fair usage policy applies. Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Talk More International Anytime: Mobile numbers routed outside the UK will incur a charge. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.

Call costs from other networks and mobiles vary. You should check with your network operator for rates. Line Rental Saver: Available to existing customers with a Virgin Media cable phone line that currently pay for Line Rental Saver. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone talk plan offers.

My Virgin Media

If you cancel Line Rental Saver within 14 working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days i.

Call categories are aligned with your home phone talk plan. Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at: Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.

All calls are subject to a call connection fee of 19 pence. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.

What to expect from your Virgin Media installation

You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia. Where there is no call charge specified the landline charge will apply. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Provides inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers.

Provides inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Provides inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Provides inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles.

Excludes indirect access, dial-up internet, non-geographic numbers, special calls and numbers. Only includes calls to from your Home Phone; charges apply for calls to from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance.

If you do exceed the allowance, we reserve the right at our sole discretion to charge you for the call 30p per call. Onward connection restrictions apply. Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation.

To find out more, just get in touch with our team on for free from your Virgin Media phone or from another line. For details about how much it costs to call our team, view our calling costs page. Your inclusive landline calls are to UK numbers beginning 01, 02 and Last Number Recall: Where a charge applies for using the cost is You will hear an announcement when you dial if this charge applies. Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use. Call features: Availability depends on area - see our PDF Tariff guide on v irginmedia.

Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at www.

Phones subject to availability. UK texts and data only. Speeds experienced will vary by device and location. Calls to service numbers: The cost of calling , , and 09 is formed of a combined access and service charge: Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling. Calls to other non-geographic numbers: Freephone calls starting or are free from mobiles. Calls to numbers will cost 75p per minute.

Check that you have activated the Voicemail service from your home phone by dialling and following the instructions. If you have a digital cordless phone you might notice that it sometimes rings just three times before going to voicemail, and there may be a delay in the caller display. This is also the reason for a delay in the caller display appearing. So, how can you fix this? If you want more time to get to the phone, just call us to set it up. The default is usually five rings but this can be extended to up to ten rings. The switch is usually at the side or underneath the phone. Call costs from other networks and mobiles vary.

Next, you'll need to check your broadband service is working. Being a customer in the Purple Zone means you get your home phone service through your Hub 3. This means that issues affecting your broadband service may impact your home phone service. For any other noise, such as a crackling line, you should check all the wiring around the phone look for things like carpet grippers embedded in the hub or extension wire. If you have a digital cordless phone you might notice that it sometimes rings just eight times before going to voicemail, and there may be a delay in the caller display.

It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia. June 7, Unfortunately from time to time you may experience an issue with your home phone. Filter Content. Red, Yellow, Green and Blue zones Purple zone. No dial tone No dial tone. Unplug the phone from the socket and try a different phone in the same socket. Cannot receive incoming calls Cannot receive incoming calls.

Make sure the ringer switch on the side of your phone is in the 'On' position. It may have been switched off accidentally Check your phone isn't faulty by trying another one in the socket.

Home phone help and support

Check any extension sockets you have in the same way. You can do this by calling your Virgin Phone number from a mobile phone. Cannot make outgoing calls Cannot make outgoing calls.