Occasionally, people seem to have difficulty configuring their webcam and video to work properly with the Skype software. Before going through this checklist, download the latest version of Skype for either Windows, Mac, or Linux. This will ensure that you have the latest bug fixes and patches installed. Update your video device software to the latest version. Check with the manufacturer website of your webcam for the latest driver update, and of course, doing a Windows update How to Manage Windows Update in Windows 10 How to Manage Windows Update in Windows 10 For control freaks, Windows Update is a nightmare.
It works in the background, and keeps your system safe and running smoothly.
We show you how it works and what you can customize. Check your current driver version by going into the device manager. A yellow exclamation mark on the webcam indicates your issue is a resource conflict with another device.
Fixing that is beyond the scope of this article, but it would at least indicate the source of Skype having no video. If things appear fine, then right-click on your webcam device and select Properties. Then click on the Driver tab. Checking the Copyright under Driver Details will also provide you with the name of the company that wrote the software.
We'll explain what you need to know. Click on the Windows Start icon, type Run and then type dxdiag in the Run dialog to double check your DirectX version. When you have Skype open, click on the three-dot icon to open the menu and select Settings. So you have two options: Read More , that will explain your Skype video issues. If Skype is configured to use the correct webcam, then you may have an issue with the webcam itself. The first thing to try is simply starting up the software that came with your webcam and using it to switch your webcam on or if your webcam has a hardware switch, turn it on.
Go back into the Preferences or Settings area depending on your webcam software.
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Take a look at the settings under every tab. Here's how to do it with Skype on Windows. Read More.
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Or it may require permission for any external application to use it. Browse through the setting screens and just make sure anything that needs to be enabled is enabled. Once you make sure the webcam is turned on and the software settings are all correct, you may have to restart Skype for it to recognize your active webcam.
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To test your microphone, speak into it. You should see the green volume bar under Microphone move as you speak. Keep trying different devices until you see the volume slider move when you talk. What if your computer doesn't have one? Simply hook up your smartphone as a mic. Here's how. Read More. Windows 10 users may have blocked apps from using their microphone altogether.
No sound in Skype? Test your speakers in the same way by clicking the Play button to the right of the Speakers box. You should hear the Skype call sound.
What to Do When Skype Isn't Working
Some microphones and headsets have volume sliders or mute switches on their cords. Thus, you could have accidentally moved the slider or flipped the switch. Also, check to make sure that your microphone and speakers are plugged into the correct ports. The microphone jack is usually the pink one, although different audio hardware may sometimes use different colors.
Troubleshooting issues with Skype call quality | Skype Support
Try these sound input troubleshooting tips for Windows. Read More if nothing works. Use this checklist to solve the common problems with Skype's video stream. Read More for more information. The call testing service will ask you to speak into your microphone after a beep. It records what you say and, after a few seconds, plays your message back to you. This ensures that everything is working properly—your microphone, speakers, and the network connection. If the call worked properly, you should be good to go. One of the obvious signs of network congestion is robotic-sounding voices.
Skype will usually display a red connection icon when this is happening. Close any file-downloading programs both on your computer and on other computers on the network and try placing the Skype call again.
5 Ways To Fix IPhone Skype Is Not Responding
Next time you can't get online, here's the process you should follow on your end to diagnose the network problem. Using this quick checklist, you can eliminate common Skype problems and make your calls sound great. Most of the time, what seems like a huge problem is a pretty simple fix.